General terms and conditions for the use of Waykiko Limited services
Last updated: 6/1/2026
The use of the vehicle must be carried out in such a way as to remain, in any case, covered by the insurance policy taken out for it and may not involve the use of the vehicle for any specific purpose other than travel and accommodation.
In particular, the following are incompatible with this contract:
The use of the vehicle in violation of this provision will result in the immediate loss of the deposit paid as a penalty, and in addition to this, compensation for all damages caused to the Lessor and third parties by the abusive activity.
The number of persons transported in the vehicle must not exceed the maximum number indicated in the registration certificate of the country in which it is used.
The vehicle must be driven by a person in good physical condition and with a driving licence that complies with the traffic regulations of the country in which it is being used.
The client must use the vehicle in strict compliance with the Road Traffic Acts and all the regulations in force in the country of use. Any infringements or fines will be charged to the customer.
The customer shall use the vehicle with diligence in order to protect the safety of the persons transported and the integrity of the goods.
A deposit of 40% of the total amount of the trip must be paid upon confirmation of the booking requested. Failure to make this payment will result in the booking not being confirmed.
The balance is due 30 days before the start of the trip. Failure to do so will result in cancellation of the booking and loss of the deposit.
The security deposit must be paid at the start of the trip.
In case of early cancellation of the trip, the penalties will be those chosen by the customer during the booking phase and visible on the contract under the item accessories.
No reimbursement is due in the event that the customer, for personal reasons, starts the trip late or ends early.
The cancellation must be communicated, under penalty of nullity, by email with acknowledgment of receipt.
The withdrawal of the vehicle is subject to the payment of a security deposit:
Payment method: ONLY BY CREDIT CARD (no Debit Card)
This covers the excess of EUR 1,000.00 of the RCA/Comprehensive/Theft/Fire policy and excess km and/or any damage caused to the vehicle by the customer or third parties during the trip.
The deposit will be refunded upon return, after checking the condition of the vehicle. In the event of an accident, the deposit will be retained until legal or contractual liability has been established.
The customer is entitled to exempt themselves from the payment of the comprehensive excess in the event of traffic damage by paying a lump sum according to the duration of the rental.
The client will be responsible for all expenses related to the transfer of the vehicle beyond any state border, for obtaining visas, authorisations, or temporary import or export of everything in the vehicle, including the on-board equipment provided by the Lessor.
The duration, as established in the present contract, is peremptory. Exceptionally, the Lessor reserves the right to grant an extension by written confirmation.
Late return penalties:
The Lessor reserves the right to postpone the start of the rental period or replace the vehicle assigned in this contract with an equivalent vehicle in the event of mechanical failure or other impediments of force majeure.
In case of delays, the Lessor shall promptly inform the client, who shall be entitled to a refund of the rental fee for the number of days not used.
If during the trip there should be mechanical failures of the vehicle that are not due to ordinary diligence on the part of the client, the relative repairs can be carried out directly by the client for amounts not exceeding EUR 100.
For higher amounts of repairs, the client must ask the Lessor for permission in advance.
The vehicle must be returned in good hygienic conditions, clean inside and with the waste water and toilet deposit duly emptied.
Non-compliance penalties:
Furthermore, the client is responsible for the accessories entrusted to them, such as the spare wheel, etc., which will be charged in the event of theft or damage.
The Lessor authorises the client to drive the vehicle abroad under the temporary exportation regime. Explicitly for the days agreed in the contract.
According to the General Data Protection Regulation 2016/679 of the European Union of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).
The customer is informed that:
Their common and sensitive personal data (the data) will be processed by Waykiko Limited with the aid of paper, electronic and/or automated means, for purposes concerning:
Data may be communicated to the following subjects as autonomous Data Controllers:
The data controller is Waykiko Limited. You can ask for the list of the Data Processors, exercise your rights under the GDPR and in particular obtain from the Controller the confirmation of the existence of the data that concern you, their communication and the indication of the logic and the purposes of the treatment, the cancellation, the updating or the blocking of them, as well as oppose for legitimate reasons and always in the case of commercial purposes to the treatment, writing to:
Waykiko Limited
Suite 2, Cathedral Buildings, Middle Street
Galway, Ireland
Email: [email protected]
Furthermore, your data may be known by employees and collaborators in their capacity as appointees or managers. The Data are not subject to dissemination.
WAYKIKO reserves the right, subject to personal information, to accept or decline the customer within a period of 10 days from receipt of the deposit paid.
The notification of non-acceptance will be made by email at the address declared by the customer and will result in the simple refund of the deposit paid.
In order to have the right to reimbursement it is necessary to have a regular invoice made out to:
Waykiko Limited
Suite 2, Cathedral Buildings, Middle Street
Galway, Ireland
VAT Number: IE4411150AH
The customer is informed that a satellite tracker can be installed on the rented vehicle which could be activated to prevent theft.
In the case of an accident, either active or passive, or in the case of a mechanical failure, which makes the motorhome temporarily unusable, the customer must immediately communicate by phone or email to WAYKIKO and call the insurance company's operations centre to activate the claim.
In case of non-compliance, any costs of transport, restaurant, hotel or anything else, are the sole responsibility of the customer.
Moreover, within the next 48 hours the customer must send to WAYKIKO by email all the written and/or photographic documentation relating to the accident.
In any case, in the event of an accident, the appropriate form provided by the insurance company must be filled in (accident report, friendly statement) which is located in the document holder together with the vehicle registration document.
The driver and any other person authorised to drive the vehicle is covered by an insurance policy for civil liability towards third parties and for damage to animals or things, within the limits of the laws in force.
The tenant undertakes to protect the interests of the Landlord and their insurance company in case of accidents during the rental period, and shall among other things:
The customer shall be liable for any infringement of the road traffic regulations, even after a period of time.
Email: [email protected]
The Courts of Ireland shall be competent for any dispute arising from this contract.
Waykiko Limited
Suite 2, Cathedral Buildings, Middle Street
Galway, Ireland
VAT Number: IE4411150AH
Email: [email protected]
For more information about our legal policies and procedures, please refer to the following documents: